These terms apply when you browse or place an order through KOUNARA’s website. KOUNARA is a handmade Kouna craft business operated by SS Enterprise in Lilong, Manipur, India. By using the site, you agree to use it lawfully and provide accurate information when placing an order.
Products and handmade variation
Our products are handmade from natural materials. Small variations in colour, texture, weave, dimensions, or finish may occur between pieces and images; these are part of the character of handmade craft. We aim to describe and photograph products as accurately as possible.
Orders and payment
Product listings show the current price and other available details. An order is subject to availability and confirmation. If we cannot fulfil an order, we will contact you and arrange any applicable refund. Orders must be paid using the prepaid payment options offered at checkout; cash on delivery is not available. Do not send payment credentials by email or WhatsApp.
Shipping and returns
Shipping charges and delivery information are shown at checkout. Free shipping applies to orders above ₹1,999. Please read our Shipping Policy and Refund and Returns Policy for details. Nothing in these terms limits rights that cannot be excluded under applicable law.
Website use and content
Please do not misuse the website, interfere with its operation, or use its content in a way that infringes another person’s rights. KOUNARA’s name, product descriptions, photographs, and original site content may not be copied for commercial use without permission, except where applicable law permits.
Changes and contact
We may update product details or these terms as the business and website change. The version published on this page applies from its displayed update date. For questions about an order or these terms, email info@kounara.com.