KOUNARA sells handmade Kouna crafts. We do not accept routine returns for change of mind. We consider return or refund requests only in exceptional cases, including where an item arrives damaged, is defective, is materially different from its description, or is delivered later than the delivery schedule stated for the order. Nothing in this policy limits rights available under applicable law.
How to report an issue
Please contact us as soon as reasonably possible after delivery at info@kounara.com or on WhatsApp at WhatsApp us. Include your order number, a description of the issue and clear photographs where relevant. Please contact us before sending any item back so we can explain the next steps and confirm the correct return arrangements.
Review and resolution
We will review the details and contact you about an appropriate resolution. Depending on the issue and applicable requirements, this may include a replacement, repair or refund. Any refund will be processed within the time required by applicable law and through the original payment method where available.
Return shipping
For an approved return, the buyer is responsible for the return-shipping cost, except where applicable law requires otherwise or KOUNARA confirms a different arrangement for that case. Any applicable return-shipping cost will be explained before the item is sent back.
Contact
For help with a return or refund request, email info@kounara.com or message us on WhatsApp at WhatsApp us.