About this policy
KOUNARA is a handmade Kouna craft business operated by SS Enterprise in Lilong, Manipur 795130, India. This policy explains how we use information when you browse our website, place an order, or contact us.
Information we collect
When you place an order or make an enquiry, we may collect your name, billing and delivery address, email address, order details, and information you choose to provide. Payment details are handled by the payment provider selected at checkout; KOUNARA does not ask you to send card or banking credentials by email or WhatsApp.
How we use information
We use order and contact information to process and deliver purchases, respond to enquiries, provide customer support, maintain business records, and meet applicable legal obligations. We share only the information needed with service providers involved in payments, website hosting, and delivery, including our delivery partner where required to fulfil an order.
Cookies and website services
Our website may use cookies and similar technologies needed for site operation, shopping-cart functions, security, and saved preferences. Embedded or linked third-party services may apply their own privacy practices when you use them.
Retention and your requests
We retain information for as long as needed to fulfil orders, provide support, keep required business records, and resolve disputes. You may contact us to ask about or request correction of personal information, subject to records we must keep under applicable law.
Contact
For privacy questions, email info@kounara.com.